Shipping policy

Shipping and Delivery Policy

Last updated: September 15, 2026

This Shipping and Delivery Policy applies to orders placed with Cellsavers Mart, operated by CELLSAVERS LLC.

Order Processing

Orders are normally processed within 1–5 business days after payment has been successfully authorized.

Business days are Monday through Friday, excluding United States federal holidays.

Orders placed during weekends or holidays will normally begin processing on the next business day.

Certain products may require additional processing time. Any materially different timeframe will be disclosed on the product page or during checkout where reasonably possible.

Estimated Delivery Times

Estimated transit times after dispatch are:

  • United States: approximately 5–12 business days;

  • International destinations, where available: approximately 7–20 business days.

The estimate displayed on the relevant product page or during checkout will take priority if it differs from the estimates above.

Delivery estimates are not guaranteed arrival dates.

Fulfilment Partners

Cellsavers Mart works with independent suppliers and fulfilment partners. Products may be dispatched directly from a fulfilment centre located inside or outside the United States.

If an order contains multiple products, the products may:

  • Be dispatched from different warehouses;

  • Arrive in separate packages;

  • Have different tracking numbers; and

  • Arrive on different dates.

Customers will not be charged an additional product price merely because an order is delivered in separate packages.

Shipping Charges

Any applicable shipping charges will be displayed during checkout before payment is submitted.

We will not add undisclosed shipping charges after an order has been placed.

Tracking Information

When tracking is available, the tracking number will be sent to the email address or telephone number provided during checkout.

Tracking may take 2–5 business days to begin showing updates after the shipping label is created.

The creation of a shipping label does not always mean that the courier has physically received the package.

Shipping Delays

If we cannot ship an order within the timeframe stated when the order was placed, we will provide an updated shipping estimate where required.

The customer may be given the option to:

  • Agree to the revised shipping date; or

  • Cancel the affected unshipped product for a full refund.

If no shipping timeframe was stated, we will comply with applicable requirements governing the time allowed to ship an online order.

Delivery Address

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error, contact support@cellsaversmart.com immediately. We will attempt to update the address, but changes cannot be guaranteed after an order has entered processing or been dispatched.

Cellsavers Mart is not responsible for delivery failure caused by an incorrect or incomplete address provided by the customer. Reasonable reshipping or return costs may apply.

Address Changes

An address may be changed only before the order has been processed or dispatched.

For security reasons, we may request verification before changing an address.

Once tracking has been issued or the package has been transferred to a courier, the delivery address may no longer be changed by us.

Lost Packages

If tracking does not update for an extended period or indicates that a package may be lost, contact support@cellsaversmart.com.

We may investigate the shipment with the courier or fulfilment partner before approving a replacement or refund.

A package is not automatically considered lost merely because tracking updates are delayed.

Packages Marked Delivered

If tracking shows “delivered” but you cannot locate the package:

  1. Check the delivery area, mailbox, reception and entrances;

  2. Ask household members or neighbors;

  3. Allow up to 48 hours, as some carriers scan packages before final delivery;

  4. Contact the courier; and

  5. Contact us if the package remains missing.

We will assist with a courier investigation where reasonably possible. A replacement or refund is not guaranteed where valid tracking and delivery confirmation establish delivery to the address supplied by the customer.

Damaged Packages

If a package arrives damaged, contact us as soon as reasonably possible.

Please include photographs of:

  • The product;

  • The shipping package;

  • The shipping label; and

  • The damaged area.

We will review the evidence and provide an appropriate resolution under our Refund and Returns Policy.

Customs and Import Charges

For international orders, customs duties, import taxes or handling charges may be imposed by the destination country.

Unless checkout expressly states that duties and taxes are included, the customer is responsible for these charges.

We do not control fees imposed by foreign customs authorities.

Refused and Undeliverable Packages

If a package is refused or returned because of an incorrect address, failed delivery attempts or unpaid customs charges, any approved refund may be reduced by actual shipping or return costs where permitted by law.

Contact

Cellsavers Mart
Operated by CELLSAVERS LLC
Email: support@cellsaversmart.com
Phone: +1 (209) 880-2491