Refund and Returns Policy

Last updated: September 15, 2026

We want customers to shop with confidence. This policy explains how returns, exchanges and refunds are handled by Cellsavers Mart.

Return Period

Eligible products may be returned within 15 calendar days after confirmed delivery.

A return request must be submitted within this 15-day period by emailing support@cellsaversmart.com.

Return Eligibility

To qualify for a standard return, the product must be:

• Unused, unworn and unwashed;

• In its original condition;

• Returned with its original packaging, tags, manuals, accessories and included parts;

• Free from damage, odors, stains or alterations; and

• Accompanied by valid proof of purchase.

Products that do not meet these conditions may be rejected or may qualify for only a partial refund where permitted by law.

Starting a Return

To request a return, email support@cellsaversmart.com with:

• Your full name;

• Order number;

• Product being returned;

• Reason for the return; and

• Photographs or videos where relevant.

If the return is approved, we will provide return instructions and the appropriate return address.

Do not send a product back without authorization. Do not return a product directly to the manufacturer, supplier or address shown on the package unless our support team instructs you to do so.

Change-of-Mind Returns

Eligible unused products may be returned for a change of mind within the stated 15-day period.

For an approved change-of-mind return:

• The customer is responsible for return shipping;

• Original shipping charges are non-refundable;

• Expedited shipping charges are non-refundable; and

• The product must satisfy all return eligibility requirements.

Non-Returnable Products

Unless defective, damaged or incorrectly supplied, the following products may not be returned:

• Personalized or custom-made products;

• Perishable products;

• Gift cards;

• Downloadable or digital products;

• Opened personal-care, beauty or hygiene products;

• Intimate or sanitary products;

• Hazardous, flammable or regulated materials;

• Products damaged after delivery;

• Products identified as final sale; and

• Products returned after the stated return period.

Sale Products

Regular sale or discounted products may be returned if they otherwise satisfy this policy.

Products specifically marked “Final Sale” cannot be returned for change of mind. This does not remove any rights that may apply to defective, damaged or incorrectly supplied goods.

Damaged, Defective or Incorrect Products

If a product arrives damaged, defective or incorrect, contact us as soon as reasonably possible, preferably within 48 hours of delivery.

Please provide clear photographs or videos showing:

• The product;

• The problem or damage;

• The shipping packaging; and

• The shipping label.

After reviewing the claim, we may offer an appropriate remedy, including:

• A replacement;

• A refund;

• A partial refund;

• Replacement parts; or

• Another reasonable solution.

Reporting an issue after 48 hours does not automatically remove any rights available under applicable law, but prompt notice helps us investigate courier and supplier claims.

Return Shipping Costs

Customers are responsible for return shipping costs for change-of-mind returns.

For a verified damaged, defective or incorrect product, Cellsavers Mart may provide a prepaid return label, reimburse reasonable standard return postage or advise that a physical return is unnecessary.

Do not purchase expedited return shipping unless we have approved it in writing.

Return Packaging and Tracking

Customers should package returns securely and use a trackable shipping service.

Cellsavers Mart is not responsible for a return package that is lost or damaged before it reaches the authorized return location.

Keep the shipping receipt and tracking information until the return has been completed.

Inspection

Returned products are inspected after arrival.

We will notify you whether the return has been approved, partially approved or rejected.

Refund Timing

Once a return is received and approved, we will normally issue the refund to the original payment method within five business days.

Banks and payment providers may require an additional 5–10 business days to display the credit.

Refund Amount

An approved refund may exclude:

• Original shipping charges;

• Expedited shipping charges;

• Return shipping costs;

• Customs charges; and

• Any reduction permitted because of customer-caused damage or missing parts.

If the product was damaged, defective or incorrectly supplied, reasonable standard shipping charges will be refunded where appropriate.

Exchanges

Exchanges depend on product availability.

In some cases, the fastest option will be to return the original product and place a new order after the return is approved.

Refunds to Original Payment Method

Refunds are issued to the original payment method whenever possible.

We cannot normally send a refund to a different card, bank account or person.

Contact

Cellsavers Mart
Operated by CELLSAVERS LLC
Email: support@cellsaversmart.com
Phone: +1 (209) 880-2491