Contact Us

Our customer support team is available to assist with product questions, order updates, shipping, cancellations, returns and refunds.

Business Information

Trading name: Cellsavers Mart
Legal business name: CELLSAVERS LLC
Business type: Limited Liability Company

Business address:

600 Woodbridge Parkway
Apartment 3135
Wylie, Texas 75098
United States

Email: support@cellsaversmart.com
Phone: +1 (209) 880-2491

Contacting Customer Support

When contacting us about an order, please include:

• Your full name;

• Order number;

• Email address used for the order;

• A brief explanation of your enquiry; and

• Photographs or videos where relevant.

We aim to respond within two business days. Response times may be longer during weekends, public holidays or periods of unusually high demand.

Returns

Please do not send a return to our business address without first contacting customer support.

Because products may be dispatched by different fulfilment partners, the correct return address may differ from our business address or the address shown on the original package.

Unauthorized returns sent to an incorrect address may be delayed, rejected or lost.

Business Hours

Customer enquiries are reviewed during normal business days, Monday through Friday, excluding United States federal holidays.

Online orders may be placed at any time.